Privacy Policy

1. Information We Collect

We collect personal information that you provide to us directly through the following interactions:

• Contact and Quote Forms: Full name, email address, phone number, company name, and details of your request or products of interest.
• Visit Booking: Contact details (name, email, phone) and your preferred showroom or location.
• Account Registration and Purchases: Name, delivery address, billing address, email address, phone number, and secure login credentials.
• Payment Transactions: Payments are processed through secure payment gateways (Transbank). Pacific Forest does not store your credit or debit card details on our servers.

2. How We Use Your Information

We use the personal data we collect for the following essential purposes:

• To process, invoice, and deliver products purchased in the store.
• To manage and confirm your quote requests or scheduled visits.
• To provide customer support and respond to inquiries in a personalized manner.
• To send operational notifications regarding your orders or user accounts.
• To improve the design, usability, and technical performance of our web platform.

3. Cookies and Tracking Technologies

We use technical and analytical cookies to optimize your browsing experience. Cookies allow us to remember your language preferences, keep products in your shopping cart, and compile anonymous website traffic statistics. You can configure your browser to block or delete cookies at any time.

4. Data Sharing and Transfers

We do not sell or trade your personal data. We only share information with third-party service providers necessary to carry out our business operations:

• Payment Processors: Authorized financial providers (Transbank) to securely process card payments.
• Delivery Services: Logistics and shipping companies responsible for delivering your orders.
• Legal Compliance: Government or judicial authorities when required by applicable Chilean law.

5. Data Security

We implement advanced technical and administrative security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. User account passwords are encrypted, and all data transmission connections use secure SSL/HTTPS encryption protocols.

6. Your Rights

In accordance with personal data protection regulations, you have the right to access, rectify, cancel, or oppose the processing of your personal data (ARCO Rights). You can request at any time to know what data we hold, request corrections of inaccuracies, or request the deletion of your account and personal data.

To exercise these rights, please submit a written request to our contact email: notificaciones@pacificforest.cl.

7. Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time to adapt to new legal regulations or updates in our services. Any updates will be published on this page with the corresponding revision date.